Your employees have health insurance. They schedule a routine procedure. Weeks later, a confusing bill shows up in the mail for you. It has unexpected charges, and you’re not sure what to do. It’s not a mistake–it might be upcoding.
Upcoding is a form of medical billing fraud that often goes unnoticed. And it can quietly cost small businesses and their employees thousands of dollars every year.
In this post, we’ll break down what upcoding is, why it happens, how it affects you, and what you can do about it.
What is Upcoding in Medical Billing?
Upcoding happens when a healthcare provider bills for a more expensive procedure or service than what was actually performed. It’s a way to increase reimbursement from the insurance company, even when the actual service was routine or less complex.
For example, a simple colonoscopy might be billed as a surgical procedure with unnecessary add-ons. A brief check-up could be codd as an extended consultation. These changes can dramatically inflate the cost of care, leading to higher out-of-pocket costs for your employees and increased premiums for your business.
See what should—and shouldn’t—appear on your insurance statement
Why Do Doctors and Surgical Centers Engage in Upcoding?
Most healthcare providers are honest, but upcoding is becoming more common in certain settings. Surgical centers, outpatient clinics, and even some physician offices have been found to use higher-cost billing codes to maximize insurance payouts.
Why?
More money.
Upcoding can bring in significantly more revenue for providers, especially when procedures are billed at hospital-level rates. This kind of healthcare fraud puts the burden on your insurance carrier and ultimately on your company’s group health plan.
Learn how your deductible type affects out-of-pocket costs and billing codes.
Examples of Medical Billing Fraud and Overcharging
Fraud isn’t always obvious.
It can include:
- Billing for services not rendered
- Using billing codes for more complex procedures
- Unbundling services to charge separately for things that should be grouped together
Imagine your employee has a standard outpatient procedure. You review the Explanation of Benefits (EOB), and the codes suggest a more intensive treatment than what was performed. That’s a red flag. And it happens more often than most people think.
Explore national trends in healthcare fraud.
How to Spot Upcoding in Your Explanation of Benefits (EOB)
Every insured patient receives an EOB after care. But most people don’t know what they’re looking at.
Here’s how to review it:
Check the procedure codes and compare them with what the provider said was performed.
Look for duplicate services or vague descriptions
Question charges that seem unrelated or overly expensive
This simple step can catch billing errors early. Here’s a helpful overview on how EOBs work.
What to Do If You Suspect Upcoding or Overbilling
If something looks off, it’s best to take action.
Here’s a step-by-step guide for how to do that.
Step 1. Call the provider and ask them to explain the charge.
Step 2. Request a corrected bill if necessary.
Step 3. Contact your insurance company’s fraud department.
Step 4. Notify your broker or agent, especially if you’re seeing a pattern.
It’s common for small business owners to be unaware of any medical upcoding. However, you don’t realize how much power you have to catch these errors and rectify them. Following the steps above gives you the best shot of stopping these issues from racking up big bills for your business.
How Your Broker Can Help Catch Billing Fraud
A good insurance broker isn’t just there to help you pick a plan. They can help you educate employees on how to understand and read EOBs, flag suspicious billing patterns, follow up with carriers and providers to resolve discrepancies. This is the kind of support that we offer our clients. Protecting both your budget and your employees’ financial well-being is our top priority.
However, it’s important that you connect with a broker who fully understands the market you’re in. We’re that business. We’ve helped our clients in Houston for over 25 years, and we would be happy to help you spot any issues in your medical billing.
Final Thoughts: Don’t Let Medical Upcoding Go Unchecked
Even if you have insurance, billing fraud can cost you. Upcoding leads to inflated premiums, higher deductibles, and confused employees.
But you’re not powerless. Start by reviewing your EOBs, ask questions, and work with a broker who goes beyond plan selection.
Worried you or your employees might be getting overbilled? Let’s review your claims and help you make sense of your plan.
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