An Agent of Record Who Answers When Your Team Calls
Health Insurance Agent of Record
If your current agent disappears after the sale, you can name Primary Care Insurance Solutions as your Agent of Record instead. PCI manages enrollment, claims, COBRA and compliance for Houston-area employers, with no setup fees or enrollment costs.
The basics
What an Agent of Record Actually Does
Your Agent of Record is the designated insurance agent who represents you and acts as your liaison with the carriers. It is a role you assign, and you can reassign it to a different agent when the service stops matching what your employees need.
Speaks to Carriers for You
Your AOR is your point of contact with the insurance carriers instead of you chasing them yourself.
Manages the Policy
Policy management sits with your AOR, from plan documents to the changes you make during the year.
Helps with Claims
When a claim goes wrong, your AOR is the person who works it through with the carrier.
Tracks What Changes
A working AOR stays current on industry and regulatory changes so your plan stays compliant.
Included
What PCI Handles Once We Are Your Agent of Record
These are the jobs that eat your HR week. We take them, and they fall into three areas of your plan.
Plan Setup and Enrollment
We handle setup of your health insurance plan and communicate it to your employees. Through the year we process employee additions and deletions so your plan stays accurate.
Claims and COBRA Support
We assist you and your employees with any claim issues that come up. We also walk you through the complexities of COBRA continuation coverage.
Annual Review and Plan Access
Every year we review your plan and analyze the market so your coverage stays competitive. Between reviews you have online access to all of your company's insurance plans.
The switch
How Changing Your Agent of Record Works
Changing agents is a paperwork step, not a fire drill. Here is the order it runs in.
- 1
Start with the Form
First, send us your details through the contact form, and we take it from there.
- 2
Name PCI as Your Agent
Then the role moves to PCI. There are no setup fees and no enrollment costs attached to the change.
- 3
We Tell Your Employees
Once the change is in place, we handle the rollout and communication so your team knows what changed and what to do.
- 4
Then We Stay on the Account
From there, enrollment, claims, COBRA questions and the yearly market review are ours, not yours.
Why PCI
Why Employers Name PCI as Their Agent
Four reasons Houston employers move the role to us.
Healthcare Reform Expertise
We monitor changes in state and federal regulations and keep you informed and compliant.
A Full Benefits Portfolio
Medical, dental, vision, LTD, STD, life and ancillary services, all through one agent.
An Extension of Your HR Team
We answer employee questions, manage enrollment and resolve claim issues alongside your staff.
Cost Savings and Less Admin
We look for cost-saving opportunities and streamline how your benefits are administered.
FAQ
Frequently Asked Questions
What is an Agent of Record (AOR)?
An AOR is the designated insurance agent who acts as your representative and liaison with insurance carriers. They handle various tasks like policy management, claims assistance, and staying updated on industry changes.
Why should I change my current AOR?
If your current AOR isn’t providing adequate service, expertise, or personalized support, switching to a more knowledgeable and responsive agent like PCI can benefit your company.
What are the advantages of making PCI my AOR?
PCI offers expert guidance on navigating complex healthcare regulations, personalized support, assistance with enrollment and claims, annual market analysis, and online access to your company’s insurance plans.
What types of group benefits does PCI offer?
PCI offers a comprehensive portfolio of group benefits, including medical, dental, vision, LTD, STD, life, and ancillary services.
How can PCI help my small HR department?
PCI acts as an extension of your HR department, helping with tasks like COBRA administration, compliance with new regulations, employee onboarding, and answering benefits-related questions.
Is there a cost associated with making PCI my AOR?
No, there are no setup fees or enrollment costs associated with making PCI your AOR.
How do I switch my AOR to PCI?
Simply fill out the contact form on our website, and we’ll guide you through the process.
Reviews
What Our Clients Are Saying
Ready for an Agent of Record Who Answers?
Name PCI as your Agent of Record and hand off enrollment, claims, COBRA and compliance. No setup fees, no enrollment costs.